The Small Business AI Growth Kit
Refund Policy
Crypto payments cannot be reversed automatically, so this policy is written to be unambiguous before you buy rather than after.
The short version
If the kit is not useful to you, email {{SUPPORT_EMAIL}} within 30 days of purchase and we will refund it. You do not need to justify the request or fill in a form.
How a crypto refund actually works
Email {{SUPPORT_EMAIL}} with your order number.
We confirm the order and that the payment completed.
You send us a receiving address, and confirm the network it is on.
We send the refund manually and give you the transaction reference.
Refunds are sent in the same cryptocurrency you paid with, for the crypto amount received.
Exchange-rate movement
We refund the amount of cryptocurrency you sent, not the dollar value at the time of the refund. If the asset has moved in value between purchase and refund, that movement is yours — up or down. We cannot control it and we will not guess at it.
If you would rather be refunded a fixed dollar equivalent, say so when you contact us and we will discuss it.
What we need from you
A correct receiving address on the correct network. We will confirm both with you before sending. If you give us an address on the wrong network the funds may be unrecoverable, and we cannot send a second refund to cover that.
Access after a refund
Your access to the customer library is withdrawn when a refund is issued. Files you have already downloaded are, realistically, still on your computer — we are trusting you to stop using them, and the licence to do so ends with the refund.
Your legal rights
This policy sits on top of your statutory rights as a consumer; it does not replace them. The fact that a payment method is irreversible does not remove any right you have in law. If your rights under {{JURISDICTION}} give you more than this policy does, those rights apply.
Partial and failed payments
If you sent less than the required amount, your order will not unlock. Contact us and we will either help you complete it or return what you sent, less any network fee.
If you sent to the wrong address or the wrong network, we almost certainly cannot recover it. This is why the payment page shows the network in full and asks you to check before sending.